Return / Cancellation
Return/Cancellation
You have 14 (fourteen) days to cancel and return your order.
If you buy products for Christmas gifts, please note it in the comment field at the order process. Then your cancellation right will automatically be extended to the 15th of January (only for products bought in November and December).
Please always inform us before sending back your order. You can use this standard return form (download here) or write an email to shop@orbiloc.com in which you inform us your order number or invoice number.
Your return/cancellation right runs from the day you receive your order, and you have to send the product back to us within 14 (fourteen) days after you have notified us that you will use your return/cancellation right.
You will get the amount back you have paid us - both the price of the product and freight.
The amount will be transferred to the credit card you have used on the order. We will transfer the amount when we have got your returned product and checked, if it fulfills our rules for return/cancellation (more information here).
The only cost you have when you return your order is the freight cost to send back the order to us.
Note: We do not accept packages sent with COD (Cash on Delivery).
If you use your return/cancellation right the product must be sent to:
Orbiloc ApS
Jens Olsens Vej 1 - Gate 3
DK-8200 Aarhus N.
Denmark
Att: Webshop Return
You must attach a copy of your order confirmation or invoice.
Your rights and obligations as a consumer by exercising the right of return/cancellation:
- You must inform us that you will use your return/cancellation right within 14 days after the order is delivered
- The product must be returned within 14 days of the return/cancellation right has expired
- You must pay the cost of returning the product
- The credit card fee will not to returned
- You bear the risk of the product under the return shipment
- You are liable for a possible impairment of the product if it has been used
- You have the right to try and examine the goods without any liable for impairment like you would have done in a regular physical store
- An impairment of the goods will only take place if the item is damaged or deterioration through use
- The depreciation will usually be calculated as the difference between the new price and the resale price
Claims
When you shop at shop.orbiloc.com you have 24 (twenty four) months right of claim.
This means that you either get it repaired or replaced, a refund or a reduction in price, depending on the specific situation. Of course it is a requirement that the claim is justified and that the defect is not caused by an incorrect use of the product or other injurious behaviors.
Orbiloc will basically always try to repair the item in the first place.
You can have 3-year warranty on our Orbiloc lights if you have met the conditions for Orbiloc's 3 year warranty - get more information here www.orbiloc.com/warranty.
You must complain within "reasonable time" after you have discovered the defect. We recommend that you claim as soon as possible. If you claim within two months after the defect is discovered, the claim will always be timely.
Please always contact us before sending the claim. Contact us at mail: shop@orbiloc.com or phone +45 86 99 88 77. In many cases the claims can easily be handled by phone or mail.
The claim must be sent to:
Orbiloc ApS
Jens Olsens Vej 1 - Gate 3
DK-8200 Aarhus N.
Denmark
Att: Webshop Claim
When you return the product, please write a note with a detailed claim description and your contact informations.
Furthermore you must attach a copy of the order confirmation or invoice.
Note: We do not accept packages sent with COD (Cash on Delivery).
Remember that the product must always be returned in a protective packaging. Get a receipt of dispatch. Then you will be indemnified if your package unfortunately disappears during transport.