Claim

Claims

When you shop at shop.orbiloc.com you have 24 (twenty four) months right of claim.

This means that you either get it repaired or replaced,  a refund or a reduction in price, depending on the specific situation. Of course it is a requirement that the claim is justified and that the defect is not caused by an incorrect use of the product or other injurious behaviors.
Orbiloc will basically always try to repair the item in the first place.

You can have 3-year warranty on our Orbiloc lights if you have met the conditions for Orbiloc's 3 year warranty - get more information here www.orbiloc.com/warranty.

You must complain within "reasonable time" after you have discovered the defect. We recommend that you claim as soon as possible. If you claim within two months after the defect is discovered, the claim will always be timely.

Please always contact us before sending the claim. Contact us at mail: shop@orbiloc.com or phone +45 86 99 88 77. In many cases the claims can easily be handled by phone or mail.

The claim must be sent to:

Orbiloc ApS

Jens Olsens Vej 1 - Gate 3

DK-8200 Aarhus N.

Denmark

Att: Webshop Claim

When you return the product, please write a note with a detailed claim description and your contact informations.

Furthermore you must attach a copy of the order confirmation or invoice.

Note: We do not accept packages sent with COD (Cash on Delivery).

Remember that the product must always be returned in a protective packaging. Get a receipt of dispatch. Then you will be indemnified if your package unfortunately disappears during transport.